Virus+Issues

http://www.dell.com/support/home/us/en/19/product-support/servicetag/3B3H322/drivers

http://www.pcworld.com/article/2039995/when-malware-strikes-how-to-clean-an-infected-pc.html http://www.eset.com/us/online-scanner/ http://www.pcmag.com/article2/0,2817,2372364,00.asp http://www.pcadvisor.co.uk/test-centre/security/3263332/best-antivirus-for-pc-laptop/ http://lifehacker.com/5227896/five-best-malware-removal-tools

http://download.cnet.com/Darik-s-Boot-and-Nuke-for-floppy-disks-and-USB/3000-2094_4-10911312.html?tag=dre

http://www.microsoft.com/security/pc-security/malware-removal.aspx http://www.microsoft.com/en-us/download/malicious-software-removal-tool-details.aspx PCSafety is a toll-free telephone support line that Microsoft operates for customers with malware-infection problems. The number in the U.S. is: 866-727-2338. http://www.computerworld.com/article/2509765/security0/microsoft-clarifies-mbr-rootkit-removal-advice.html

http://support.kaspersky.com/viruses/utility#

KillDisk DBaN wipe drive pro DOD approved Darik's Boot and Nuke

Standard rootkit, yes. Bootkit, not so much. There are infections that can modify the MBR. There are other tools that can help detect or remove them. Or, you can boot to recovery console with a Windows disk, and run "bootrec /fixboot" and "bootrec /fixmbr". Those should clear out anything that might still be hiding.

Inspiron Desktop (3847, Early 2013)

Service Tag: 3B3H322 | Express Service Code: 7201310906

System Summary 1-800-624-9896

Service Tag 3B3H322 change System Type Inspiron Desktop (3847, Early 2013) Ship Date 10/27/2014 Express Service Code 7201310906 1-800-624-9896

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I bought a desktop computer and have been fighting error messages upon starting it up before even getting online to update MacAfee and windows. Once Internet Explorer started things got worse. IE would say it stopped and then iexporer stopped messages started popping up and would stack up 7 deep. We loaded Firefox to eliminate the IE problem but iexplorer stopping still happened regularly. Windows then stopped for protection. We ran MacAfee and nothing turned up. DNS setting changes followed, so I ran Malwarebytes. It found Ransom ware and many other things. I unplugged my USB drive and hopefully the baby pictures are not gone. Fortunately we hadn't signed into any email or banking due to the problems that happened immediately. Lavasoft pulled off quite a few viruses, but they load back on. MacAfee finds less than other programs, but more trogens load. I think the hard drive came with a rooted virus/trogen due to the immediate error messages and more messages upon the first start of IE and going online. I suppect this hardrive came back to Dell and an opperating system was put on it but the root wasn't cleared. I need a copy of the opperating system and hopefully Kaspersky's free root kit can clean the drive before I put the OS back on. So, I need a OS mailed to me, so I can stop wasting hours and hours on this product.